My order was marked delivered but it’s not here.Updated 2 months ago

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home, with family members, and with neighbors/building management who may have collected the package for you. If you have a parcel locker in your neighborhood, please check with the attendant.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.