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Order Issues

What do I do if I receive the wrong item/wrong product in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team for further assistance here: Contact Us. To help us better understand what went wrong, please send over pictures of the label, the bottom of th

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home, with family members, and with neighbors/building management who may have collected the package for you. If you have

What do I do if my item(s)/product(s) arrives damaged?

We understand that receiving a damaged product can be frustrating and inconvenient. At MAXL, we strive to ensure that your orders arrive in perfect condition. If your order arrives damaged, we are here to help you resolve the issue as quickly as poss