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My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home, with family members, and with neighbors/building management who may have collected the package for you. If you have ...
How do I apply promo/discount codes?
To apply a promo or discount code during checkout, follow these steps: On Desktop: Add the items you want to purchase to your cart. Proceed to the checkout page. Locate the "Discount code" field on the right side of the page. Enter your promo code ...
How do I cancel my order?
Orders can usually be canceled within 12 hours after the order is placed. Please email our team with your cancellation request as soon as possible. Please include your order number and the reason for cancellation in your message. You will receive confirmation of your cancellation if we’re able ...
Can I edit or add anything to my order?
If your order is less than 24 hours old, and has not been fulfilled, we can remove an item but we cannot add an item to your order. Since we do not house your payment information, we are unable to auto charge for any items you want ...
What do I do if I receive the wrong item/wrong product in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team for further assistance here: Contact Us To help us better understand what went wrong, please send over pictures of the label, the bottom of the ...
What’s your return/refund policy?
Our return/refund policy can be viewed here: https://maxl.com/pages/refund-policy-1
When will I get my refund?
Depending on your financial institution, it can take anywhere from 3-5 business days for the refund to reflect in your account.
What do I do if my item(s)/product(s) arrives damaged?
We understand that receiving a damaged product can be frustrating and inconvenient. At MAXL, we strive to ensure that your orders arrive in perfect condition. If your order arrives damaged, we are here to help you resolve the issue as quickly as possible. Contact Us and Provide Photos ...